Fiserv, Inc. has announced that Ontario-based Kawartha Credit Union will leverage technology from Fiserv to streamline operations and enhance the credit union’s ability to deliver highly personalized service to its 50,000 members.
Kawartha, a $1.5 billion (Canadian) asset credit union, selected the DNA® account processing platform from Fiserv, citing its modern architecture, time-saving automation and workflows, and member-centric database as key drivers of the decision. Celero, a Fiserv partner and a leading provider of IT solutions to financial institutions across Canada, will coordinate the migration to DNA and provide technical banking operations support for the credit union.
Service excellence is a core value for Kawartha, embodied by great advice and personalized service. The technology provided by Fiserv will help enable the credit union to deliver on this core value, delivering competitive financial services and a compelling member experience.
“In the competitive financial services environment in which we operate, advanced systems are essential in providing the best needs-based service possible,” said Rob Wellstood, Chief Executive Officer, Kawartha Credit Union. “The technology provided by Fiserv and Celero will enable Kawartha Credit Union to deliver an enhanced banking experience for our members.”
DNA is an extensible, 24/7 real-time core platform that provides a 360-degree view of member relationships, enabling credit unions to deliver highly personalized service and more relevant product offerings. Kawartha joins more than 100 other Canadian credit unions utilizing DNA, the pre-eminent banking platform for credit unions in Canada, through the relationship between Fiserv and Celero.
“In order to deliver personalized service a credit union has to know their member,” said Rob Palin, general manager, Canada, Fiserv. “With technology that provides a full view of the member relationship, Fiserv is helping Kawartha deliver personalized and responsive service in a world where financial relationships are more likely to involve phone time than face time.”
“Celero is excited to partner with Kawartha Credit Union to provide innovative member-centric financial technology solutions that empower them to deliver on their core value of service excellence well into the future,” said Simon Vincent, executive vice president, Banking and Omnichannel Solutions, Celero. “In partnership with Fiserv, we look forward to helping Kawartha continue to grow, serve their community and support the financial success of their members.”